Refund Policy

The ParentFile Kit

You can ask for a full refund of the ParentFile Kit for any reason within 60 days of the purchase date. You don't need to explain why, and you don't need to delete anything first.

Keep Current renewals

We email you at least 7 days before Keep Current renews. If a renewal goes through that you didn't want, ask within 60 days of the renewal charge and we'll refund it in full and cancel future renewals.

How to ask

1. Email support@getparentfile.com from the address you bought with, or include your Paddle receipt number (it's in your receipt email).
2. Or reply to your Paddle receipt email, or use the link at paddle.net to look up your order and request a refund directly.

Who processes it

Paddle.com is our Merchant of Record and handles all payments and refunds. Once approved, Paddle refunds to your original payment method, including any tax charged. Most banks show it within 5 to 10 business days.

After a refund

Paid features are switched off. You can still print or export your sheet, or delete your account entirely; your choice.

Your legal rights

This policy is in addition to your rights under consumer law. If you are in the UK or EU you have a 14-day right to cancel digital purchases; our 60-day refund covers and extends it. See also our Terms.