Contact us

Last updated: October 25, 2026

Email is the fastest way to reach a person. We reply within one business day, usually sooner.

What to include

The email address you use for ParentFile.
For billing or refunds: your Paddle receipt number, if you have it.
Please don't email us medication lists or other health details; we can help without them.

Common requests

Refund: within 60 days, no questions asked. Refund policy.
Cancel Keep Current: from your account page, or email us.
Export or delete your data: from your account page, or email us.
Privacy requests (GDPR, UK GDPR, CCPA): email us with the subject “Privacy request”.

Company details

ParentFile is a product of Lina Maria Garcia Ltd, a company registered in Israel.
Company number: 514890946
Registered address: 5 Hayam St., Bat Yam 46322, Israel
Payments, taxes and refunds are handled by Paddle.com, our Merchant of Record.

Website: getparentfile.com

Medical emergencies

We can't give medical advice. In an emergency call 911 (US) or 999 (UK), or your local emergency number.